Frequently Asked Questions

Dropshipping is a business model where you sell products without keeping inventory. When a customer places an order in your store, we handle the packaging and shipping directly to your customer.

With Sheloommom, you simply:

• Browse and import products to your store
• Set your own retail prices
• We fulfill orders automatically when customers buy
• You keep the profit margin

No, you don't need a business license to get started with Sheloommom. You can sign up and start browsing our catalog immediately.

However, we recommend checking your local regulations as requirements vary by country and region. Some payment processors may require business verification for higher volumes.

Connecting your store is simple and takes just a few minutes:

• Go to your Sheloommom dashboard and click "Connect Store"
• Select your platform (Shopify, WooCommerce, TikTok Shop, etc.)
• Authorize the connection with a few clicks
• Start importing products directly to your store

We support one-click integration with all major e-commerce platforms.

Absolutely! You have full control over how products appear in your store. When importing, you can:

• Edit product titles and descriptions
• Adjust pricing to match your brand
• Use your own product images or our high-quality photos
• Add your branding to packaging (available on Pro plans)

Shipping times vary by destination and shipping method:

• Express Shipping: 5-12 business days to major destinations
• Standard Shipping: 12-25 business days
• Economy Shipping: 20-35 business days

We ship to 80+ countries worldwide. All shipments include tracking numbers that are automatically synced to your store.

You have flexibility in how shipping is handled:

• Free Shipping: Include shipping in your product price and offer "free shipping" to customers
• Customer Pays: Pass shipping costs to your customers at checkout
• Flat Rate: Set a flat shipping rate for simplicity

Shipping costs are clearly displayed in your dashboard when browsing products, so you can factor them into your pricing strategy.

We accept multiple payment methods for your convenience:

• Credit/Debit Cards (Visa, Mastercard, American Express)
• PayPal
• Wire Transfer (for bulk orders)
• Payoneer
• Wise (TransferWise)

All payments are processed securely with SSL encryption.

You're only charged when a customer places an order in your store. We don't require upfront inventory purchases.

With our auto-fulfillment feature, when a customer buys from your store, the order is automatically sent to us and charged to your preferred payment method. You never need to manually process orders.

We offer a straightforward return policy:

• Damaged/Defective Items: Full refund or replacement at no cost
• Wrong Item: Full refund including return shipping
• Customer Remorse: Case-by-case basis, typically 15-day window

To initiate a return, submit a request through your dashboard with photos if applicable. Our team reviews and processes returns within 24-48 hours.

In the rare event of damage during shipping, we've got you covered:

• Ask your customer for photos of the damaged item
• Submit a claim through your Sheloommom dashboard
• We'll issue a replacement or full refund within 24 hours
• No need for the customer to return the damaged item

We package all items carefully, but shipping damage can occasionally occur. Your reputation with customers is protected.

No, there's no minimum order quantity! That's the beauty of dropshipping. You can sell one item or one thousand - we handle fulfillment for any volume.

This makes it perfect for testing new products without risk. Try different items in your store and scale up what works.

Tracking is fully automated:

• Tracking numbers are generated when orders ship
• Automatically synced to your store and sent to customers
• Real-time tracking updates in your Sheloommom dashboard
• Email notifications at key shipping milestones

You and your customers can track packages every step of the way from our warehouse to their doorstep.